Compared to respondents using the five-point scale, those using the ten-point scale would be expected to:

Using a ten-point scale allows for a greater range of response options compared to a five-point scale. This increased granularity can enable respondents to express their opinions with more precision. When using a ten-point scale, respondents may feel more comfortable selecting options at the endpoints (1 and 10) because they can clearly articulate extreme opinions without the constraints of a narrower scale. Respondents might be more inclined to choose these endpoints because they can more easily differentiate their views on extreme satisfaction or dissatisfaction, rather than being forced into a middle ground as they might be with a five-point scale.

Additionally, the increased number of gradations in a ten-point scale can lead to a broader distribution of responses overall, which often results in more responses being clustered toward the extremes of the scale. This can enhance the richness of data collected, as it captures a wider range of sentiments and opinions among the participants. The consequence is a shift in the distribution of responses that favors the ends of the scale rather than a concentration around the middle.